Happy Holidays everyone! We are excited to announce our 2.10 release for many reasons, but primarily because we have our new Agent complete and rolling out to our new and existing partners! Listed below are more details about each major item that we released with 2.10:
- New Agent - The big change of the new agent is that it runs as a service and is easier to manage. We are releasing the new agent to our partners and will reach out to you shortly.
- New Gauge! - "Opened Tickets by Sub-Type" - This is a phenomenal gauge that shows past 30 days worth of tickets opened categorized by Sub-Type.
- New Gauge! - "Disk Utilization" - Another popular request was implemented with this release. Both Workstation & Server Disk Utilization Gauges are now available.
- New Pricing Packages - Check for our latest pricing packages.
- Customer Portal Improved Dashboard Design - We made some improvements to the customer portal dashboard so your customers can quickly click on any gauge right from the dashboard!
- Improved IT Health Score Management - You asked for it, we made it happen! When reviewing a customer's IT Health Score you can now quickly see what gauges are causing the score to lower or higher than expected.
As an update, we will be closed tomorrow (Thursday, November 24th) for the Thanksgiving holiday.
If you have any questions or any support issues please contact us at: support@brightgauge.com.
For any feature requests (or to see what other MSPs have been requesting) please visit: http://brightgauge.uservoice.com/