The BrightGauge Blog

As a business owner, you are always on the move. Between checking on employees, meeting with clients, and filling in wherever needed, you probably wish that you had more time to keep an eye on your business metrics. It can be tough to find the time to deep-dive into your business stats or just keep a close eye on your daily operations. That’s why we’re so excited about our mobile-friendly dashboards and scorecards! Mobile-friendly dashboards and scorecards are designed to give you access to your most critical metrics anywhere, at any time, through the web browser on your cell. Whether you are in the office, out to lunch, or catching up on Netflix — you’ll never again have to worry about missing a data point. Numbers on the go All business owners need quick access to important business data, including dashboards and scorecards for different departments and teams. You can easily pull up the same ones you use in the office, or create mobile-specific versions that specifically highlight the data that will be most important to you while you are out of the office. No matter which option you choose, you’ll never have to sacrifice access to a single data point. Mobile access for all users One of the best aspects of our mobile-friendly features is that they are not limited to execs and company administrators. Have a client with viewer-level access? The same permissions apply and they will have access to the same exact data on their mobile browser. Have a field tech who needs real-time updates? Now your tech can check in through their phone instead of waiting to return to the office for a status update. With more versatility in sharing and consuming data, your team can be more responsive than ever before. Monitor your team while out of the office The performance of teams as a whole and the individuals within them can change as business and life circumstances evolve. And like most business owners, you’re always on the go, which makes it even easier to lose track of the pulse of your separate teams. To stay on top of the latest trends within your own workforce, it is important that you are able to get an accurate picture of each employee’s performance. That’s where mobile scorecards can make a huge impact - you can monitor individual employee performance with access to the same stats you would usually see in the office. Know your business inside and out When your most important business data is at your fingertips at any time throughout the day, you’ll be more likely to dig into it, closely monitor your KPIs, and discover new trends. Our mobile-friendly dashboards and scorecards will help you spot issues early and retain the information that you need to make smart business decisions, no matter where the road takes you. Get going with your data BrightGauge already gives you easy access to a wealth of business data. Now, mobile-friendly features ensure that you will have access to that data from anywhere in the world with cell reception, right from the palm of your hand!

We’re excited to welcome Brooke Candelore to our team as Web Developer! Join us in learning more about the latest member of the growing BrightGauge crew... In the Beginning Brooke joins us all the way from San Diego, California, where she grew up and even returned to after school. First there was Pepperdine University in Malibu, where Brooke earned her Bachelors in Computer Science, while also racking up celebrity stories including names like Adam Sandler, Gerard Butler, and Pamela Anderson, to name a few. Packing her bags for an entirely different adventure, and on a different side of the country, her next stop was the University of Pennsylvania, in Philadelphia. While Brooke originally thought she would strive for a PhD in Computer Science, she participated in several research projects which made her realize that that she greatly preferred working in a more collaborative environment than computer research would allow. So, she completed her Masters in Computer Engineering and then moved back to sunny San Diego for her first job with BAE Systems, a global defense contractor. While at BAE, Brooke focused on the back end Javascript code for a web app. Joining BrightGauge If you keep up with our team introductions, then you know we always ask each person about what drew them in and sealed the deal for us, so to speak. When we approached Brooke with this question, she explained that when she first started looking for a new position in Miami (based on an imminent move with her husband’s career), she mentioned in an email that she was looking for an “energetic and collaborative software engineering group.” As luck would have it, that email made its way to BrightGauge… where our Co-Founders often use those exact terms to describe our team and our working environment! Brooke did her research on the BrightGauge team - after all, moving across country is a feat itself, but the job and the company had to be the right match as well. Through interviews, an office visit to meet the team, and plenty of emails too, Brooke knew that the fit was right. She goes on to explain that she’s most excited about the team collaboration here, and then says “I love how the BrightGauge office hums with energy. Everyone is working hard and having a great time while they do it.” Outside the Office Moving to the Miami area turned out to be a great match for Brooke, as it’s safe to say that she enjoys just about any kind of water activity like swimming, snorkeling, and scuba diving to name just a few! Fun fact on Brooke’s love for water sports: in high school, she played water polo and joined the swim team and she also swam during her days at Pepperdine, where her favorite event was the 1-mile freestyle swim. When she’s not in the water, you may find her reading, or listening to an audiobook or podcast. Brooke also enjoys spending time with her husband, Tanner, checking out new restaurants, going to wine tastings (that one is mostly her interest), and movie nights. Join us in welcoming Brooke to Team BrightGauge!

One of the biggest struggles that our clients face is finding new and innovative ways to market their MSP business. The industry has grown rapidly in recent years and that growth has brought a wealth of competition. However, there are some simple steps that any managed service provider can take to stand out from the crowd and make their marketing budget stretch further. A few simple steps that any MSP can take to improve their marketing efforts include: Outsource Until You Can Bring In House A critical mistake that many growing MSPs make is being too quick to build an in-house marketing team. While an in-house team is a goal for new companies and a requirement for larger organizations, MSPs shouldn’t be in too big of a rush. Bringing on an in-house marketing team can carry significant risk. Often, it is a better idea to refine your marketing strategies while outsourcing before building your own team. MSPs make their living by pitching the outsourcing of IT services to their clients. Why wouldn’t they take their own advice when it comes to marketing? Additionally, many companies make the mistake of bringing together an internal team one piece at a time. This often leads to a situation where a single person must manage the full scope of the company’s marketing efforts, which is often too big of a job for one person. Instead, consider hiring a person to manage your outsourced marketing. That person can work with agencies and freelancers to put together effective marketing strategies and test new ideas. Cover the Basics, Then Expand Excited MSP owners may be tempted to jump straight into the deep-end of the marketing pool. The problem with this is that they jump in before they learn the front stroke. While it might be enticing to ramp up your digital strategy on multiple fronts at the same time, ensuring you have your basics covered gives you a foundation to build on. That foundation makes all subsequent marketing more effective and facilitates better business decisions. Start with the small things. Update your website with a modern design. Create some helpful and interesting content about your products and services. Give your prospects a place to learn more about your company. Make sure that you give those prospects several ways to contact you, including through phone, email, or consultation request forms. Once you have a solid foundation laid, you can then begin to invest your marketing budget in other areas that will drive visibility. Marketing KPIs No MSP should begin investing heavily in their marketing without first outlining what would make their efforts successful. How do you measure success in marketing? Start by outlining a few key performance indicators that will help you to track your effectiveness. The KPIs and metrics that we typically recommend to clients include: Total website visitors. How many people are landing on your website? Where are they coming from? What are your visitor trends telling you? Total website visitors is a good gauge of how well your marketing is performing generally and provides insight into your marketing operations as a whole. Total landing page visitors. How many people are actually seeing your lead capture forms? Knowing how many visitors are taking the next step provides insight into how qualified your traffic is and how effective your content is. Number of leads. How many are filling out your forms and asking for more information? Leads are the lifeblood of any managed service provider. Lead conversion rate. Out of those that fill out your lead form, how many become clients? Are you attracting the right people to your website? Leads that convert at a low rate may provide insight into issues within your sales pipeline. Number of prospect conversations. Out of everyone that fills out your lead capture form, how many of them end up getting on the phone with you? How many are falling through the cracks? Number of opportunities from new prospects. Of those that hop on the phone with you, how many make it as far as discussing a potential partnership with your MSP? This can provide insight into issues with phone sales if you find that not many opportunities are being generated. These are just a few of the many KPIs that could be useful to MSPs or any company that does business online. They provide a starting point for tracking, evaluating, and improving your MSP marketing efforts. Next steps with MSP marketing Consistent and careful marketing is vital for keeping your sales pipeline full. However, many growing companies try to ramp up too quickly by bringing on an in-house team. You have to learn to walk before you can run. Start small, ensuring that you have your basics covered and slowly expand your marketing efforts as you begin to see results. If you would like to learn more about effectively marketing your MSP, check out our Marketing for MSPs Webinar.

MSPs are known for having information floating around - on sticky notes, on spreadsheets, and in people’s heads. But at the core of it all, “almost everybody knows that they have a challenge around process and access to information”, explains IT Glue CEO, Chris Day. In his conversation with BrightGauge Co-Founder, Eric Dosal, Chris goes on to explain how his days as founder of an MSP ultimately led to IT Glue and a documentation solution. Tune in for advice on how to be successful with documentation, common documentation mistakes made by MSPs, and even a few tips on how to get your team on board with documentation. Solving the challenges of process & documentation for MSPs: Episode Highlights Chris’ intro and background (0:47) A typical day as CEO, and the parallels between software and MSP businesses (4:28) A closer look at Fully Managed, the MSP precursor to IT Glue (8:57) Staying strategically involved at quarterly meetings (11:38) Which KPIs are most important at Fully Managed? (14:16) The KPIs Eric recommends from MSP experience (17:15) What kind of MSP uses IT Glue? What is their size and what are their struggles? (20:30) Getting started with IT Glue and how to be successful with documentation (25:30) Common mistakes MSPs make with documentation (28:00) With some employees, it’s a struggle to get their time logged, so how can you get them to update documentation? (30:08) Coming soon at IT Glue (31:59) Q&A: Best business book recommendation, favorite resource for personal development, advice for MSPs, how to reach Chris (36:08) Books as recommended in the episode: Good to Great: Why Some Companies Make the Leap...And Others Don’t, by Jim Collins The 5 Dysfunctions of a Team: A Leadership Fable, by Patrick Lencioni Mastering the Rockefeller Habits: What You Must Do to Increase the Value of Your Growing Firm, by Verne Harnish Want to find out more about The BrightGauge Podcast? Check out all the episodes here.

A company's ability to develop leadership plays a huge role in its ability to scale. Leadership is the lifeblood that keeps teams productive and focused but can be difficult and expensive to find in new hires. Great leadership in small to mid-sized companies often comes from their ability to develop those leaders. Developing leadership requires well-cultivated processes. According to Training Mag, only 8% of companies have taken the time to define their unique leadership requirements. But in a 2016 Borderless leadership development survey, leadership development was believed to be the main driver for business results. These statistics show a deep disconnect exists between organizational success and leadership development, which means that if your organization can master a leadership development program you could see tremendous gains. Delegate vs. relegate One distinction to consider is the difference between delegating and relegating a task. Relegating a task means to assign that task to an individual in a lower position. Delegating is when you assign a task to someone who essentially takes your place. Instead of "passing it off," you are finding a suitable replacement. Delegating a task is typically seen as the preferable way to hand tasks off professionally. Delegation gives the individual more power over the outcome, and assigning the task isn’t so much giving an order as asking for help. These types of distinctions are important for fostering a collaborative environment. Avoid the boomerang effect The "Boomerang Effect" is when you delegate a task, only to have it fail and end up back in your lap. In the end, the task ends up taking longer than if you had just done it yourself. There are a few reasons why the boomerang effect is a common problem for growing companies: Improper training. Sometimes you hand off a task to someone that has not been properly trained in that task. As an owner, you may have done it a thousand times before. But that doesn’t mean that your staff is familiar with it. Make sure that you always have provided proper training in any task before delegating it to a member of your team. Lacking instructions. Even when a member of your team has been trained in a specific task, you still need to make sure that they have descriptive instructions on-hand. Spell out exactly what you would like done, and provide tips for completing it in a timely fashion. Poor choice of delegation. Part of being a great leader is knowing your team members and the areas in which they thrive. Make sure that you are delegating a task to the right person. Choose those that possess a skill set that matches the task. Overcome your fears For business owners that have been in charge of their operation for a long time, handing off tasks can be a bit difficult. It may take some time to learn how to overcome that fear. We recommend that you start small, delegating basic tasks to those around you. As you become more familiar with the process, gradually ramp up the importance of the types of tasks that you delegate. Unfortunately, years of running a company can turn an owner into a bit of a control freak. In the early days of a business, this is often a good trait, as it ensures that ownership is focused and aware of problems within a company. As your business grows, learning how to overcome that need to control all aspects of your business will open new doors and help lead to sustainable growth. Too often the leaders themselves become a bottleneck, with fear getting in the way of progress. Keep going until you are comfortable delegating any task within your business, big or small. Use career roadmaps for leadership development For every employee that you hire, work with them to create a career roadmap that helps them get to where they want to go. Not only will this be seen as helpful by the employees in your company, but it will motivate them to stay loyal and try to move up internally. Work closely with new hires and veteran employees alike to put together roadmaps that lead to senior positions within the company. This not only helps them to ensure that their skills are well-matched with their proposed future within the company, but it gets them thinking critically about future leadership positions. This also gives you a plan for future training for each individual employee. Develop processes The only way to truly scale and grow as a company is to allow others to take on more responsibility. However, having others take over important tasks can be a gift when it works out in your favor, and a curse when it backfires. To give yourself the best chance at success, develop processes that make the path to a favorable outcome clear. Without a clear path to success, how can you expect your teams to get it right? Put together training sessions that cover every aspect of a given task and the processes for carrying it out. This provides your team with a proven way to ensure a positive outcome and also provides leadership with peace of mind when delegating tasks. Conclusion As a business owner, it can be difficult to begin delegating important tasks to your teams. There is a learning curve both for existing leadership and team members that are looking to step up to the plate. By understanding the roadblocks that could impede you and working to develop processes that assist with the completion of the task, you give your organization the best chance at success.

There are few thrills that can match the feeling of landing a new, high-value client. Overnight, the financial position of your company can change. It’s no surprise that most businesses jump at any chance to sign a big client. Unfortunately, the excitement of landing that client can quickly put a company in a precarious position. Few businesses take the time to stop and think about the adverse effects that could come from accepting such a large client. With new cash flow comes new responsibility, and not all MSPs are equipped to suddenly meet those demands. Aside from landing one sizable client, the more common threat of client concentration comes from allowing a handful of clients to become the driving force of revenue. A good rule of thumb to follow is to ensure that your top 5 clients don’t account for more than 25% of your revenue. While simple rules like this are helpful, MSP owners should look to improve their negotiating and onboarding processes to protect themselves against client concentration. Consider viability before signing any contract A huge contract is hard to turn down, but too often businesses get ahead of themselves during negotiations. If you find yourself in this position, take a few deep breaths. This new contract may very well be a huge boon to your business, but it’s important to do your due diligence first. A few questions that any MSP owner should ask themselves before signing on the dotted line include: Do we have the required equipment to fulfill this contract? If not, what kind of investment will be required from us? Do we have the manpower and required expertise to provide exceptional service? How will accepting this contract change our daily operations? If the client were to fire us or move on, would we need to layoff employees? Does the client have an understanding of the agreed upon scope? Will this influx in revenue make us complacent in business development? A big new contract can be a step forward for any MSP, but only if it makes sense for both parties. Take some time to examine the effects that signing a large contract could have before rushing into it. Prioritizing client work and your business Big clients require big commitments from MSPs. It's important to ensure that you don't lose sight of the big picture. When you commit yourself to a high-value client, you can’t allow that client to become the main focus of your business. Companies that survive with a small number of high-value clients are teetering on a very dangerous ledge. Doing so takes the control out of your own hands as the owner, and puts your entire company at risk. Economic downturns, client bankruptcy, and late payments are just a few of the ways this approach could backfire at no fault of your own. Never put yourself in a position where the loss of a small number of clients means the loss of business viability. Growing too fast can lead to growing pains and ultimately leave you worse off than you were before that large contract. Diversify your client base To ensure that a small group of clients is never responsible for too much revenue, you must find ways to diversify your client base. To start, you should always have an idea of the largest client that you would be willing to take on. Actively pursue a healthy balance of small, medium, and large clients, even if it means tailoring your marketing to attract specific client types to protect your business against unexpected losses. Setting scope and expectations This isn’t to say that MSPs should avoid taking on big clients. A big client that you are prepared for can take your business to the next level. But it’s important to set expectations from your first interaction with a prospect. Clear milestones and targets set the stage for long-term business relationships. They give you ground to stand on when you feel unmanageable demands have been asked of your company. To start, outline exactly what the client will need. What services will you provide? How often will you meet with the client? How will feedback be delivered? Also, outline how upgrading the service will work to avoid negative outcomes from growing your business relationship. Having these details ironed out from the get-go ensures that you are not drawn into a relationship that weighs your company down. It also gives you the ability to push back when unfair demands are being asked of your organization. Creating a comprehensive scope outline sets expectations for both parties and puts your company in a position to succeed. Know how to say “no” Ultimately, maintaining a healthy balance comes down to recognizing a problematic partnership and knowing when to decline. There will always be that voice in the back of your head telling you that you can manage. But when a client’s demands are too large, trying to meet those demands can weigh down your business and hamper growth. Interested in learning more about choosing the right customers for your business? Download our free webinar “Tips on Identifying Your Ideal Customer” featuring MSP Coach Richard Tubb.

As peer groups become more popular in the IT Services channel, we often get questions about what to expect and what will be accomplished by joining one. We were recently joined by Arlin Sorensen, Founder and CEO of HTG Peer Groups, to learn more about the mission and vision behind the organization. After dispelling the idea that peer groups are only focused on how to drive more profit, Arlin explains the belief that is the cornerstone of HTG, “success in one area of life doesn’t really lead to true success and happiness.” He goes on to explain how a combination of leadership, legacy, life plan, and business plan help to achieve true success, lessons on how to drive up business valuations, and the importance of investing in your people. Business, Leadership, Life & Legacy: Episode Highlights Arlin’s intro and background (0:42) Current trends in the MSP industry: cloud, IOT, security and more (4:13) A closer look at the typical type of customers who work with HTG Peer Groups (7:38) The most common challenge for MSPs is sales (11:29) The 4 plans: HTG’s core beliefs of the components of true success (14:39) Things people should consider to help drive up business valuations (22:11) Helping leadership teams map out a strategy for the future with StratOp and personal planning with LifePlan (26:17) Where is HTG headed in the next 12-18 months? (33:34) Advice for MSPs about investing in your people and building a sales organization (35:50) Q&A: best business book, favorite personal development resource, parting advice, and how to reach Arlin (39:13) Best book as mentioned in the episode: Great by Choice: Uncertainty, Chaos, and Luck - Why Some Thrive Despite Them All, by Jim Collins Want to find out more about The BrightGauge Podcast? Check out all the episodes here.

As your MSP business grows, your teams throughout the company must adapt. In the beginning, every employee will need to wear several hats and possess a generalist skill set to meet demands with a small team. Then as your business expands, you’ll be able to bring more talent on board and create smaller, specialized roles for your employees. The real trick to smooth sustained growth is recognizing the right time to shift strategies. While generalists are a key component of early success, they become less helpful as the company grows. Let’s take a look at some helpful tips for structuring your MSP team through the different stages of growth: Generalists Are a Powerful Resource As an MSP, it makes sense to hire the cream of the crop. What IT provider wouldn’t benefit from having experts in every service that they offer? Unfortunately, hiring those experts may not be a realistic option for young companies who are just trying to get their foot in the door. In the early going, generalists are a vital resource that will keep your business afloat and put you in a position to grow. That is why with your first hires, you should seek out employees that have a wide breadth of knowledge that can help fulfill multiple roles. This helps young MSPs to keep their costs down without neglecting the vital services that clients need. Finding a reliable teammate who can go from troubleshooting network issues to answering support tickets, to hopping on a sales call provides flexibility that is a huge help to small teams. Creating Lanes of Focus One downside of hiring generalists is that they may not possess the specialized skills needed to make the shift to specialization later on. If your MSP is entering a scaling phase, you should point employees in the direction of a more specialized focus without sacrificing their flexibility. We recommend creating “lanes of focus” which spotlight unique skill sets for each individual employee. This allows them to handle requests that fall into their area of expertise and provides a roadmap for career development, yet they can also help out team members with other tasks. When you first start your MSP, your engineers will have their hands in many aspects of the business. Their duties may include remote work, field work, help desk work, or project work. As time goes on, you’ll hire both Level I and Level II engineers and split up those duties. Level I engineers may do most of their work remotely, but every now and then may be required in the field. On the flip side, your Level II engineers may spend most of their time in the field, but also may be required to answer calls from the help desk on occasion. This is beneficial to both the company and employees as they gain experience in a variety of tasks but have a defined focus for future training and development. As your team continues to grow, you should look to limit hiring generalists and instead focus on specialists. Start exploring specialization options for generalists early on in their employment. Over time, you can continue training in those areas and help convert them into a more specialized role. Team Size and Management Needs As your teams grow, ensure that you never allow a team to get too big without promoting or hiring a manager. Teams that grow too large without a leader are likely to become disorganized and ineffective. Any team with 6 to 8 team members must have a manager to help guide the team and stay focused. In the beginning, that manager may have to play the part of both a player and a coach, managing the team and also getting their hands dirty with the day-to-day work. As the team stabilizes, they can transition into a pure management role. When your MSP reaches the stage of hiring managers, it can be an exciting and nerve-racking time. It's an expensive undertaking, but one that is necessary to facilitate growth. Hiring managers also means a longer, more in-depth hiring process as each manager will play a critical role in the success of your company. Conclusion At BrightGauge, we know the growth challenges you face because we also had the same experience while growing our MSP. Navigating the issues that come with that growth can be difficult, especially as policies and strategies change. Missteps in employee management, hiring, and delegation can stifle what would be a healthy growth rate. Rather than find yourself unprepared later in the game, remember the benefits of hiring generalists in your early stages, and then strategically shift toward specialization, and you're sure to succeed in all stages of your business. Want to continue the conversation on hiring for your organization? Listen in on our podcast featuring John Davenjay, CEO of the IT Services staffing firm Bowman Williams, for a conversation on finding and keeping the right employees in an MSP.

We’re excited to announce our new integration with IT Glue, the documentation solution built specifically for MSPs! IT Glue, the SOC 2 compliant IT documentation platform, keeps critical application, device, and password information at your fingertips. And because IT Glue eliminates the need for spreadsheets or wikis, your team will be more organized and efficient than ever before. How to Make Data Driven Decisions with IT Glue + BrightGauge With IT Glue data in your BrightGauge, it’s easy to monitor each team member’s progress towards achieving their documentation goals. You’ll never again have to wonder if your team is using the tools you provide them! IT Glue Configurations Monitoring: With a configurations dashboard, you’ll see configurations by type or by warranty status at a glance, while also monitoring your organization’s efforts towards documentation updates. IT Glue Internal Report Templates: It’s effortless to create a unique, automated report to keep your team updated on documentation activity using an IT Glue User and Document Metrics Weekly report. Just set up the report once and your team will stay up to date with the most important data points delivered right to their inbox, without the need for additional meetings! Custom Leaderboard Gauge: Your team has dozens of documentation updates to keep up with each day, but it’s easy for those updates to fall through the cracks as other tasks compete for their attention. That’s where a User Points This Month Leaderboard helps to pick up the pace, because it’s easy to see each Tech’s efforts towards creating, editing, viewing, or deleting documentation. With a point system and badges to effortlessly track progress, it’s easy for you to coach or congratulate each team member based on their performance, while productivity improves across the board with a little friendly competition to see who can rule the top of the board! To learn more about managing your documentation data alongside all the other metrics that run your business, visit IT Glue + BrightGauge. Please note that this integration requires API access, which is included in IT Glue’s Enterprise plan.

We’re excited to welcome Daniel Silva to our team as Customer Support Specialist! Join us in learning more about the latest member of the growing BrightGauge crew... The Early Days Born and raised in the Miami area, Danny knew early on that tech pursuits were on his radar. In high school, he joined the Academy of Engineering and the Academy of Technology, where students were always encouraged to use the hardware lab and compete in as many competitions as they wanted to including Danny’s personal favorite: robotics. In addition to the engineering focus, Danny also spent time on programming and taking courses through the Cisco Networking Academy. His experience ultimately led him to Miami-Dade College, where he’s still working towards a degree in Computer Science. Diving Into Support and Managed Services Danny’s first intro to Support was an internship with Miami Dade County Public Schools, where he spent his time focused on upgrading / fixing computers, setting up new labs, and handling support tickets from the staff. Then he ventured into a programming internship with local MSP, ICG, although his focus was soon moved to the Internal Projects team. There he spent time working on updates for client documentation, setting up e-signatures, and eventually moved onto Purchasing. Most importantly, as luck would have it, one of the projects that fell on Danny’s plate during his ICG days was implementing BrightGauge for the MSP. And as the saying goes, the rest is history! Joining BrightGauge As Danny tells it, his time spent in Purchasing and Internal Projects at the MSP was really a behind the scenes role. He decided it was time to try something new and when he came across the Support opening at BrightGauge, he was excited about the opportunity to be part of a team, focus on a more customer-facing role, and work for a company that is very family-oriented. Not to mention, after working on the implementation, he already felt comfortable using our product and working with the other members of our incredible support team! Danny goes on to explain, “I’m excited to be surrounded by an awesome team and also learning a lot from the development team... and I can’t wait to see more of the behind the scenes of how this product works.” After Hours Outside the office, Danny is a big fan of games, movies, and comics. He loves getting away to Orlando for just about any excuse he can think of, where he enjoys quick visits to Disney World, as well as nearby Cape Canaveral for rocket launches and landings. After attending a few local comic cons and many years of watching videos with people showing how to recreate TV and movie props, Danny’s most recent hobby is crafting. He’s working his way towards understanding how to create his own wearable or decor-focused masterpieces. Join us in welcoming Danny to Team BrightGauge!