BrightGauge Roadmap Update

Time flies when you’re having fun! I can’t believe we are half way through March and almost done with the first quarter of 2012.  Not sure if you remember but in February I posted a list of what was remaining on our roadmap for the quarter (can be found here) and below I’ve provided an update to that list.

This is the same list I used in the other blog post and all I’ve done is strike out what we’ve accomplished to date. I can tell you that the new data sycning method we released to took up a bunch of develop cycles but it was well worth it.  Our reports are faster, our import process is faster, and overall everything is just more awesome!

Fortunately we are still looking strong at accomplishing most of the list below. What will be sacrificed are the new integrations and the Custom Gauge Builder but not by too long (just another month or so).

New Gauges

• Server Uptime
• Tickets Opened by Service Item (trailing 30 days)
• Service Backlog
• SLA Gauges – Add Drilldown behind SLA data points
• Tickets Opened / User Count
• Patch Status Approved but Waiting to be Deployed
• Tickets Opened/Closed by Location
• Survey Gauge of Response Percentage with Drilldown
• SPAM Gauge pulling from ConnectWise Configurations

Report Builder Enhancements

• Adding WYSIWYG for paragraph with ability to hyperlink
• Ability to send report to any Team Member within your MSP
• Ability to sort by any field in Support Ticket Summary
• Exact Scheduling – i.e. detailed recurrences (think Outlook!)
• Option to Export report to PDF
• Option to send HTML within Email

Report Deliverable

• Add Gauge reading tip and date range to Gauges attached
• Improving Header Design of Report
• Readable from when printed from browser

Integrations

• N-Able
• Continuum
• Kaseya Service Desk
• Level Platforms