Many of our integration partners have had their own dashboard and reporting solutions (we call them integration solutions) for a couple of years now, and while we’ve discussed how they’ve impacted us before, we’ve not really talked about how their solutions differ from our software. Let’s start by discussing the integration solutions:
First off, these are usually free - which is a major benefit. You can try them at no additional cost to you, and receive some benefits from the data. But, as the saying goes: “you get what you pay for”. Users of integration solutions tend to face the following challenges:
That’s not to say that integration solutions are bad, they are usually pretty decent, but since they are offered at no additional cost, there is often little incentive for time and resources to be dedicated to improving them. That’s where BrightGauge comes in:
Before we begin to dive into the specifics, it’s important to note that BrightGauge doesn’t compete with the integration solutions and instead compliments them. Our integration partners have so many priorities that they don’t have the time to build a better dashboard and reporting solution. We fill in that gap by putting 100% of our time and resources into developing data solutions that save you time, save you money, and help grow your business.
One of the most apparent benefits to using BrightGauge is the ability to see all of your important data in one place. Integration solutions will only provide the data from their platform, but BrightGauge has 14 integration partners and is constantly adding to that list. You can easily monitor your financial, service, and operations data in one place.
Dataset Mashups are a combination of two or more datasets into a single gauge. This gauge can then be displayed on one of our dashboards or reports and provides extra value over traditional gauges because of the ability to gain insight from your data more efficiently. Example metrics that use data source mashup are tech utilization, member scorecards, and advanced hours actual by member.
Calculated Metrics, another one of BrightGauge’s most powerful features, allows you to get more from your data by taking two metrics and using basic math to see data you wouldn’t be able to easily identify otherwise. This includes metrics like ticket kill rate. % of 1 touch resolved tickets today, and more.
Calculated Metrics makes it easier than ever to manage your data
BrightGauge offers dashboard templates for each of our integration partners. This allows you to get valuable insight from your data as quickly as possible! In fact, we often hear that getting started with BrightGauge is quicker than the time it takes to get insight from your data in integration solutions. Click here to see our many dashboard templates.
What good is a customizable dashboard if you can’t easily customize the dashboard? This is where many of the integration solutions are weakest. With BrightGauge you’ve got 150+ prebuilt gauges so that you can easily create custom dashboards and reports in a matter of minutes.
When you need something extra, such as help on a specific project, BrightGauge provides free customer service along with a data customization team. From troubleshooting data discrepancies to creating a custom gauge, you can count on us to be there.
It may seem like a difficult choice, but choosing the right dashboard and reporting solution is easy when you follow these 2 simple steps:
After trying both the integration solution and having your one on one BrightGauge demo, you’ll be able to decide which solution will help save you time, save money, and grow your business.
