Great news for all of our ConnectWise API customers!
ConnectWise is making huge enhancements to their API as part of their 2014.1 release. Below is a complete list of the enhancements and in particular we wanted to mention the “New Service Report fields” which will include SLA information.
- Last Update field added to all applicable reporting views.
- Last Update UTC fields ared added where available.
- Updated By field added to all applicable reports.
- Display date fields in ISO format and time zone field included.
- New Service Report fields: Ticket Age, Severity, Impact and SLA fields.
- New Company Report fields: Date entered, Date acquired, Delivery method..
- New Contact Report fields: Territory.
- New Expense Report fields: Payment method.
- New Product Report fields: Picking and shipping fields.
- New Agreement Report fields: Billing cycle, Billing amount, Agreement start date, Parent agreement rec_ID and name.
- New Service Board Report fields: Service board rec_ID.
- New Company Address fields: Expense reimbursement field, Default shipping, Default billing, Default mailing.
- New Marketing Campaign fields: Marketing ROI view, Count of emails sent, Status field name, Inactive column.
Several of our top 10 most popular gauges are SLA related and up until this release we were unable to offer that information to our ConnectWise API customers. But now we’ll be able to add default gauges around Average Time to Response, Average Time to Resolution Plan, and Average Time to Resolution.
We’ll be making these fields available through BrightGauge default datasets once they are released from the ConnectWise API.