Following up from IT Nation last week we had a few questions about how our Real-Time Gauges tie into our Custom Report Builder. I ended up putting together a lengthy email for one of our Connectwise prospects so I wanted to share a summarized version of that note with everyone.
Any Gauge that exists within BrightGauge is available to report off of within our Custom Report Builder. Additionally, we have unique Modules that enhance the Custom Report Builder for our MSPs. Both modules and gauges are listed below with a little more detail. Alternatively we have set up Default Report Templates (Executive Summaries, Daily Reports, SLA Review) that are the most popular reports sent out by our partners today. Those templates have a mixture of modules and gauges that are pre-configured and ready to Create or Schedule for our partners within seconds.
I should also mention that we are adding Gauges every week based on MSP feedback. For instance AV, Tickets by Sub-Types, and others are being released this month! But here are the current Modules/Gauges you can add to your reports:
- Support Ticket Summary - Send a summarized list of tickets by your chosen date range (last month, last week, week to date, month to date, currently open) and by any of your statuses.
- IT Health Score - Send the visual representation of the client's custom IT Health Score.
- Personalization Text - You can add your own personal touch to the reports by adding headers, breaks, and paragraph texts.
- PSA Gauges - Listed below
- RMM Gauges - Listed below
Current Gauges within BrightGauge
- Average Time to Acknowledgement (past 30 days, line chart)
- Average Time to Resolution Plan (past 30 days, line chart)
- Average Time to Resolution (past 30 days, line chart)
- Open vs. Closed Tickets (past 30 days, line chart)
- Tickets Opened by Type (past 30 days, pie chart)
- Most Active Users (past 30 days, bar chart)
- Tickets Open by Status (pie chart)
- Tickets Open by Type (pie chart)
- Backup Status (success/failure, pie chart)
- Server Disk Utilization (list)
- Server Disk Space Available (pie chart)
- Server Patch Status (pie chart)
- Server Statuses (table, whether servers are up or down)
- Server Operation Systems (Bar chart)
- Workstation Disk Utilization (list)
- Workstation Disk Space Available (pie chart)
- Workstation Patch Status (pie chart)
- Workstation Operating System (Bar chart)