Two weeks ago we released the beta version of our Custom Gauge Builder which was a feature we have been working on for 6 months as a team. It was a HUGE release for our product’s architecture, our future roadmap, and an important checkmark off our Feature Requests. The beta release was by design as we were expecting some small bugs and we knew we needed the help of our fastly growing community to come up with great iteration ideas.
Since the release the team has been working round the clock on resolving issues with the builder and making sure all of our new custom gauges are working properly for existing partners. It’s been a fun roller coaster and we’re thankful to all our partners who have been helping along the way. With this post I just wanted to check in and provide an update on our progress.
Where we’re at is simple, there are a few remaining bugs in some gauges and how those particular gauges interact with reports. For example with stacked charts (two sets of data) the drilldown isn’t functioning properly and for our Kaseya server uptime gauge, the visual isn’t working quite right for some partners. With the builder opening up the API’s of our friends at GFI, AutoTask, Kaseya, and Connectwise, we’re also fighting some timeouts from custom calls we’re making.
Nothing out of the ordinary but we don’t like bugs so we’re cranking away on fixing these while at the same time taking in some improvement requests. Here are a few examples that have come in already but feel free to add more to our forums:
The great news is that MSPs have already begun creating custom gauges from scratch which has been awesome to see and get the positive feedback. They’ve been using their own custom SQL queries or our advanced Query Builder to build them so we know both options are working well. MSPs have also been editing current gauges by changing the time periods of their service gauges to match their QBR meeting schedules among other edits.
All in all we’ve accomplished quite a bit in the past two weeks but there is still room to go. We will check back in with an update in the next two weeks but if you have any questions, please feel free to visit our forums and support portal, support.brightgauge.com.
If you’re not a BrightGauge user, you can start creating awesome client facing reports today by signing up online, just takes a few minutes to get going! And if you haven’t heard, we just released our integration with GFI Max last week!