We’re excited to welcome Daniel Silva to our team as Customer Support Specialist! Join us in learning more about the latest member of the growing BrightGauge crew...
Born and raised in the Miami area, Danny knew early on that tech pursuits were on his radar. In high school, he joined the Academy of Engineering and the Academy of Technology, where students were always encouraged to use the hardware lab and compete in as many competitions as they wanted to including Danny’s personal favorite: robotics. In addition to the engineering focus, Danny also spent time on programming and taking courses through the Cisco Networking Academy. His experience ultimately led him to Miami-Dade College, where he’s still working towards a degree in Computer Science.
Danny’s first intro to Support was an internship with Miami Dade County Public Schools, where he spent his time focused on upgrading / fixing computers, setting up new labs, and handling support tickets from the staff. Then he ventured into a programming internship with local MSP, ICG, although his focus was soon moved to the Internal Projects team. There he spent time working on updates for client documentation, setting up e-signatures, and eventually moved onto Purchasing. Most importantly, as luck would have it, one of the projects that fell on Danny’s plate during his ICG days was implementing BrightGauge for the MSP. And as the saying goes, the rest is history!
As Danny tells it, his time spent in Purchasing and Internal Projects at the MSP was really a behind the scenes role. He decided it was time to try something new and when he came across the Support opening at BrightGauge, he was excited about the opportunity to be part of a team, focus on a more customer-facing role, and work for a company that is very family-oriented. Not to mention, after working on the implementation, he already felt comfortable using our product and working with the other members of our incredible support team! Danny goes on to explain, “I’m excited to be surrounded by an awesome team and also learning a lot from the development team... and I can’t wait to see more of the behind the scenes of how this product works.”
Outside the office, Danny is a big fan of games, movies, and comics. He loves getting away to Orlando for just about any excuse he can think of, where he enjoys quick visits to Disney World, as well as nearby Cape Canaveral for rocket launches and landings. After attending a few local comic cons and many years of watching videos with people showing how to recreate TV and movie props, Danny’s most recent hobby is crafting. He’s working his way towards understanding how to create his own wearable or decor-focused masterpieces.
Join us in welcoming Danny to Team BrightGauge!