At BrightGauge, we are always looking for feedback from our customers. As a result we rolled out a new update that enhances the BrightGauge experience on large monitors. The new TV dashboard feature dulls the background and optimizes the viewing area, making the entire experience more intuitive and user friendly. As a software company, we tend to focus on the products that deal with 1's and 0's, as opposed to working on the hardware portion of our customers' experiences. When Karl Fulljames of Nucleus Networks adapted and implemented BrightGauge's technology with Google's new Chromecast feature, we were thrilled with his initiative and out of the box thinking.
At BrightGauge, almost everyone uses Google Chrome as their browser, but we often find that Mozilla Firefox offers the best experience. Karl took our recommendation for using Chrome a step further, and integrated the product with the Google's streaming service, Chromecast. As a result, Nucleus Networks can now see their dashboards on televisions throughout the office.
One of the challenges of Chromecast is that you need a dedicated computer for each Chromecast. Karl set up a small box and ran multiple Chromecast extensions via a small fork of Linux. This immediately freed up three machines that had previously been dedicated to Chromecast and BrightGauge.
At BrightGauge, we value the innovation that comes from quality interaction with our customers. After Karl's successful experiment, we wanted to see how we could optimize other features of Chromecast. We are now using Chromecast to show our own internal features, and the occasional YouTube video. Our experience with Chromecast reminded everyone at BrightGauge that customer service is a two way street. We strive to provide our customers with ways to make their businesses run smoother, and when we listen to their feedback, they can help us make our products better.
Thank you to Karl and all the BrightGauge customers who are helping us shape the future of BrightGauge.