Dashboard of the Month: Internal Client Dashboard

As an MSP, tracking the right KPIs is essential to understanding how well your business is performing. By regularly reporting on their service delivery processes, TSPs can identify areas of strength and improvement. BrightGauge dashboards with functional filters assist in tracking service desk ticket volume, response times, SLA compliance, employee productivity, and utilization. By sharing this information with your clients, you can build trust and transparency and demonstrate the value of your services.

For this month's blog edition, we are featuring an Internal Client Dashboard inspired by May's user showcase webinar Functional Dashboard Filters for Analyzing Team Performance with Evan Dumouchel, the VP of Operations at Interlaced. The metrics shared are used at Interlaced to help teams effectively communicate results to clients. 

Interlaced is a technology services provider that empowers small and medium-sized businesses across the country to work in harmony with technology, enabling them to achieve their missions. They offer a range of services, including Onboarding and offboarding, End User Support and Mobile Device Management. Interlaced helps businesses achieve their technology goals and drive growth through technology.

This internally-used client dashboard provides a comprehensive overview of clients' current health and performance. Interlaced uses it to monitor and manage metrics frequently asked for by clients. They have also created functional filters that allow them to search for specific clients or various date ranges in one click. This enables them to find crucial data quickly and accurately.