This is one webinar you won’t want to miss!
We just wrapped up one of our most successful webinars on the topic of Establishing & Managing Your Key Performance Indicators (KPIs), specifically geared towards Managed Services & IT Services Providers.
This was the 2nd installment of the BrightGauge Educational Webinar Series which kicked off with a session on How To Increase Efficiency & Profitability Through Service Management Excellence.
During this 50 minute session, Veteran MSP Operations Coach Rex Frank of Sea-Level Operations guided us through the key metrics every MSP & IT Service Provider owner and/or Executive should be monitoring and managing. He shared several best practices on each metric and real life examples that you can immediately implement in your company.
The webinar is broken up into sections to make it easy for you to share the necessary portions with the appropriate team members. The key sections include:
To download visit: http://info.brightgauge.com/establishing-managing-kpis