We’re excited to welcome Hector Rodriguez to our team as a Customer Support Specialist! Join us in learning more about the latest member of the growing BrightGauge team…
In the beginning
Proudly 100% Honduran, Hector was born and raised in Tegucigalpa, moving to the U.S. at the ripe age of 14. Through his parent’s hard work, Hector was able to receive a private education where he learned English in a classroom setting. With MANY closed-captioned seasons of “Fresh Prince of Bel-Air” and the help of friends, Hector came to quickly pick up English. Now, he calls Miami home.
Similar to a number of BrightGauge team members, Hector attended Miami Killian Sr. High (Go Cougars!) and basically VISITED Miami Dade College for a few semesters, only completing English courses before realizing that higher education wasn't quite the path for him. "What was considered a “crazy move” for most back in 2005 - 2006, now makes me a “lucky” one. No student debt whatsoever!"
Since school, he's found himself in many different job roles: real estate, banking, financial services, inventory control for a specialty running store, luxury watch sales, and he even formed part of creative agency / app development startup. All of these amazing experiences have culminated into a strong insight of what many different customer service experiences look like.
Before BrightGauge, Hector was the Director of a thriving coworking space, StartHub, located at the heart Downtown Miami. While there, he loved being in a position where he could help small companies and startups improve their likelihood for success by lowering their overhead and providing a plethora of resources on demand. It was his personal goal to make sure that they would never have to go through what he went through in having to close-up his own personal business.
Joining BrightGauge
What makes him truly excited about BrightGauge is the capability that he will have to scale his customer success skills to a global audience. Hector says that he chose BrightGauge over other opportunities for the great team and encouraging culture. "It was a must for me that the company I chose gave TOP PRIORITY to customer satisfaction. Second of all, when it comes to culture, it’s very important to be part of a company that values its employees as much as their customers," he says. We certainly agree!
When he's not working, Hector likes to spend all of his time with his wife Salome and son Alejandro catching up on homework, playing a little bit of retro video games (Sonic the Hedgehog 3, anyone?), racing Hotwheels toy cars, and reading to him as he falls asleep. It's then that his wife and him typically enjoy nice evenings where they pick a new red wine to try.
A HUGE passion of Hector's is horology, anything and everything to do with watches. It truly makes his heart tick (he threw the intended Pun). He's a part of a Miami Watch Community. You can find him at most of their events exploring brands and meeting other like-minded watch nerds around the city. Some of his “must-haves” for the future include a few contenders from Panerai, Omega and Rolex (specifically the Milgauss).