Free Webinar: How Investing in Customer Success Drove Our MSP Growth

Join us on September 22nd at 11:00am EDT to learn about How Investing in Customer Success Drove our MSP Growth.

In this 45-minute session, our co-Founder and CEO, Eric Dosal, will guide you through a closer look at why Customer Success is a key factor in the growth of any Service Provider business.

As the former owner of a MSP business, Eric knows first hand about the need for account management and exceeding a customer’s expectations. He’ll open up his personal playbook and discuss the steps and the data that were behind each decision he made while managing to grow his MSP into one of the largest in South Florida.

During this discussion, Eric will cover several topics that are essential to implementing and managing a Customer Success program, including:

• What is Customer Success?
• How Customer Success Impacts Churn
• Key parts to a winning Customer Success process
• What should a Customer Success person/team look like
• Customer Success KPIs
• Open Q & A
• and much more!

You’ll walk away with actionable insights on the steps you should take to kick off a Customer Success program, whether you’re the MSP owner or the person in charge of Sales. We hope to see you at the next session in our ongoing BrightGauge Educational Webinar Series! To RSVP, click the image above or visit: How Investing in Customer Success Drove Our MSP Growth.