The BrightGauge team attended the Kaseya Connect Conference in Las Vegas, and we had a phenomenal time. We attend these conferences for three main reasons:
- To educate our team on current market and industry trends.
- Meet with customers who are attending the event.
- Connect with prospects who have shown an interest in our product.
The conference did not disappoint, and we had many great opportunities to meet with clients and potential customers. We also got valuable insight into the future of our industry and the opportunity to hear specifically about the direction of one of our key integration partners. Here are four important takeaways:
- Kaseya is committing to the Cloud. This interesting announcement was met with some pushback. This is a big change, and not everyone is comfortable with moving to the cloud. At BrightGauge, we are excited to hear that a large MSP player is considering a 100% move to the cloud. I predict that there will be some continued resistance to the move from Kaseya On Premise Partners who enjoy the flexibility of having their system on the premise.
- We can expect additional integrations. Most of the new Kaseya Management Team comes from Computer Associates and SalesForce.com, both of which have well integrated software platforms. The management team hinted that not only are more integrations are on the way, but these integrations will be tighter, making everything more seamless.
- Everyone is bullish on the MSP Industry. As we walked around the conference, we couldn't help but notice the positive energy around us. There were many conversations about industry growth and client acquisitions. Given that our target audience is MSPs and IT Service Providers, it was comforting and encouraging to hear positive feedback and witness the momentum they are experiencing.
- Dashboard and Reporting is a top priority. One of the largest and best attended breakout session was on Dashboard and Reporting. Most participants are asking for more access and customization capabilities with their data. Currently, many companies utilize a third party tool, like BrightGauge's technology, to streamline and manage their reporting. We left with some great ideas for our new Kaseya Management Dashboards (see the image below), which we have already made available to our partners.
We really enjoyed the three days of learning with and from some of our industry's experts and thought leaders. The best part of the trip, however, was the Customer Happy Hour we hosted. It's always great to connect and chat, in person, with folks from our community. At BrightGauge, we know that nurturing these connections and relationships are as, if not more important, than attending any breakout session.
To learn how you can leverage BrightGauge's custom reporting and dashboards with your Kaseya platform please visit: http://www.brightgauge.com/kaseya/
