How often are you evaluating how well or not you are using the resources at your disposal? We're not talking a gut-check here. Are you using data to determine whether or not your technicians are working to the best of their abilities?
The Member Efficiency key performance indicator (KPI) is a great metric for measuring utilization. Keeping an eye on this number can indicate when it's time to cut or add resources, help you understand if your team members are meeting their targets, and can show where you may have gaps in training or processes.
In this video, we show you how to build a detailed gauge that tracks efficiency and utilization for the technicians in your organization.
If you've got questions at any time, please feel free to reach out to our support team!