New Feature Alert: Introducing the LabTech Health Report

If you keep up with our Product Updates, you may have noticed that we’re putting out lots of small updates and feature releases lately. Some of these delightful features, as we call them, may contain nothing more than a single gauge, but they are always a great benefit to our customers.

This time, we released the LabTech Health Report Gauge (also referred to as the Client Health Check). If you’ve been a long-time LabTech user, you have probably come to rely on this report, and now with BrightGauge it’s even better:

Sample Labtech Health Report Gauge

The benefits of taking such a granular look at customer health include:

• The ability to identify trends and issues. For example, you may notice that your AV scores are low across the board. If that's the case, your team may not be updating definitions often enough.
• A clear look at which clients are in need of attention, before they reach out to you about it!
• Enhanced ability to serve as vCIO. You’ll have the data necessary to advise your client when upgrades are necessary.

See how BrightGauge makes it easy to unleash your LabTech, PSA, and Financial data with easy-to-use dashboards & reports

How are the Health Scores Calculated?

We don’t do any calculations on our end, instead, we use the calculations that LabTech has created, but we go a bit further by searching in multiple locations for that data. This extra step helps to ensure the accuracy of your data.

Here is how LabTech calculates each metric:

General:

• 100 is the highest possible score for each category.
• 1 is the lowest possible score for each category (even if no points are scored, the score will show as 1).
• 0 means that the data is not available.

Antivirus (AV Health):

1. Checks if an antivirus is on the machine.
   1. Worth 50 points
2. Checks if the virus definition files are up to date.
   1. Up to date: Less than 8 days old
   2. Worth 25 points
3. Checks if an antivirus’ auto protect function is enabled.
   1. Worth 25 points

Disk (Drive Health):

1. Checks for the number of drives.
   1. Each drive is weighted equally so if you had 3 drives and two fully pass their checks you’d have a total score of 67. [(100 + 100 + 1) / 3]
2. Checks if each drive has an acceptable amount of drive space remaining.
   1. Worth 15 points
3. Checks if each drive has an acceptable level of fragmentation.
   1. Worth 15 points
4. Checks if each drive passed all SMART tests.
   1. Worth 40 points
5. Checks each drive for recorded event errors.
   1. Worth 30 points

Intrusion Health:

1. Checks if the number of failed login attempts for this computer are below the acceptable limit.
   1. Acceptable limit set to 25 login attempts.
   2. If the number of failed attempts exceeds that limit, a score of 1 (fail) is given, otherwise a score of 100 is given.

Usability (Performance Health):

1. Checks the average CPU usage over the last 8 days.
   1. Maximum average resource usage allowed is 40%.
   2. Worth 30 points.
2. Checks the number of CPU spikes over the last 24 hours.
   1. 10% above average CPU usage is considered a spike.
   2. Maximum number of spikes allowed within a 24 hour period is 6.
   3. Worth 10 points.
3. Checks the average Memory usage over the last 8 days.
   1. Maximum average resource usage allowed is 40%.
   2. Worth 30 Points.
4. Checks the number of Memory spikes over the last 24 hours.
   1. 10% above average Memory usage is considered a spike.
   2. Maximum number of spikes allowed within a 24 hours period is 6.
   3. Worth 10 points
5. Checks if current OS version meets minimum version requirements.
   1. Worth 20 points

Service Health:

1. Checks if all critical services are running during agent check-ins.
   1. Critical services are Windows services that are not drivers or printers.
   2. Each day a score of 1 (fail) or 100 (success) will be given. Even if only one service is stopped, a score of 1 will be given. The score shown is an average over time.

Update Health:

1. Checks for Standard Patches that are not installed
   1. Standard Patches are patches which are not categorized by Microsoft as a “Critical” or “Security” patch and don’t have any severity assigned.
   2. Worth 5 points
2. Detects for Elevated Patches that are not installed.
   1. Elevated Patches are categorized by Microsoft as a “Security” update or have been assigned a severity rating below “Critical”.
   2. Worth 20 points
3. Checks for Critical Patches that are not installed.
   1. Critical patches are categorized by Microsoft as a “Critical” update or have been assigned a “Critical” severity rating.
   2. Worth 75 points

Event Health:

1. Checks for critical errors in event logs.

Backup Health:

1. Checks if there was a successful backup.
   1. Each day receives a score of 1 (fail) or 100 (success). The score shown is an average over time.

When coupled with all your other data already in BrightGauge, we’re sure that you’ll find tremendous value with the new LabTech Health Report gauge!

Learn More About BrightGauge

Don’t use BrightGauge yet? BrightGauge helps you to unleash your LabTech, PSA and financial data with easy to use dashboards and reports. Learn more about LabTech + BrightGauge by scheduling a free demo: