This is the 2nd post in a series of 6 based on a talk I gave titled 6 Lessons Learned from Starting, Growing and Selling my MSP Practice which has become my most popular topic when asked to speak. You can read about the first lesson here and download the complete slide deck here.
Lesson #2 is on the importance of Investing In Customer Success.
Customer Success was at the core of our growth strategy at our MSP and continues to play an important role at BrightGauge, especially during our biweekly team meetings. Customer Success may seem like a cost center but done properly it can be an incredible revenue generator and dramatically cut down churn.
In this 8 ½ minute video I dive deep into how the main goal of Customers Success is to exceed customer expectations and how they can help grow your revenue.
Video Timeline