In June we had our strongest month to date of new MSP sign ups which was great but also reminded us to continue providing more "How To" documentation and "Suggested Use" information. Typically we handle this type of demonstration or Q&A over a webinar but we thought it might be good to post something on the blog as well!
Just this past weekend I asked one of our top MSP partners (both in size and usage of BrightGauge) to put together a list of report ideas for our other users. He was kind enough to do so and here's the list of 5 reports that he automatically sends out to his clients every month or week.
#1 Weekly Open Tickets Report
Gauges/Modules: Tickets Opened by Status, Support Ticket Summary of all Statuses
Purpose: For larger clients and new clients, keeps them in the loop always of what tickets are still being queued up.
#2 Weekly Waiting On Client Report
Gauges/Modules: Support Ticket Summary with only status of "waiting on client"
Purpose: For those clients who seem to have too many tickets waiting on them. This is a very helpful weekly reminder.
#3 Monthly Executive Summary
Gauges/Modules: Tickets Opened by Type, Tickets Opened by Sub-Type, Server Disk Utilization, Server Operating System, Server Server Patch Status, Workstation Patch Status,
Purpose: Executive Summary & Overview for a majority of his clients.
#4 Monthly Justification Report
Gauges/Modules: Support Ticket Summary, Tickets Closed Previous Month.
Purpose: This report is more to justify the work for those clients who need the constant justification. Obviously this one is not sent to a client who doesn't open alot of tickets.
#5 Monthly Creative Ticket Analysis
Gauges/Modules: Service Backlog Gauge, Tickets Opened by Type by Sub-Type
Purpose: Only for a few clients who like to get a different view of how the service is actually going. Particularly new clients.
Hope this helps our new partners and prospective partners.