We’re excited to share our new integration with BMS by Kaseya, the cloud-based business management solution built specifically to help MSPs manage their business while spending less money on non-revenue-generating tasks!
The anticipated BMS by Kaseya integration gives our partners a more complete view of the metrics that run their business, making it simple to monitor top-level KPIs or take a detailed look at service trends, alongside data from their RMM, financial applications, CSAT tools, and more.
“Today’s MSPs are more serious than ever about using data to drive their business growth, and in order to do that they must be able to eliminate the data silo that exists between the tools in their technology stack,” said BrightGauge coFounder and CEO Brian Dosal. “With this integration, our customers will now have access to even greater insights within their BrightGauge which will empower them to make the best decisions for their business, based on the data at their fingertips.”
“Business intelligence is a critical component that helps MSPs thrive in this competitive market. Our integration with BrightGauge further extends the BMS ecosystem, and provides our collective MSP partners with the data they need to drive better business results,” said Jim Lippie, GM for cloud computing, Kaseya. “BMS is the industry’s only purpose-built PSA for MSPs that delivers the exact tools and resources MSPs need to successfully run their business. The addition of BrightGauge to our partner portfolio is another example of Kaseya’s ongoing commitment to delivering the most functionally rich, innovative and effective solutions to our customers.”
With BMS by Kaseya data in your BrightGauge, it’s effortless to monitor all of your most important metrics. That means everyone from your C-Suite to your front line can access the data they need to perform their best, every day.
With a service monitoring dashboard, you’ll see ticket and technician statuses at a glance and be able to address issues as soon as they arise.
With a BMS by Kaseya report template, it’s no sweat to customize an automated report for each one of your clients. Simply set up the report once with the data they want to see, and schedule it for the time they want to see it. It’s an effortless way to keep your work at the top of their mind, and show them the value of the services you provide.
When your team is managing dozens or even hundreds of tickets each day across multiple networks, having the ability to monitor all ticket trends at once saves you the time and frustration of manually compiling the data. For example, with an Open Tickets by Assignee by Status gauge in place, you can easily see ticket trends among your Techs. You can clearly tell who may need additional training to reduce the number of ticket escalations, which Technician is being delayed by customers who haven’t responded to open tickets, or even ensure that your team is getting an even split of ticket types as compared to their peers.
To learn more about BrightGauge and its suite of integrations, including BMS by Kaseya, please visit brightgauge.com/integrations.
Kaseya is the leading provider of complete IT Management solutions for Managed Service Providers (MSPs) and midsized enterprises. Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organizations to efficiently manage and secure IT. Offered both on-premise and in the cloud, Kaseya solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, and automate across IT management functions. Kaseya solutions manage over 10 million endpoints worldwide. Headquartered in Dublin, Ireland, Kaseya is privately held with a presence in over 20 countries. To learn more, visit www.kaseya.com.