Everything slows down during the holidays, which makes for the perfect time to review the KPIs that we rely on daily/weekly/monthly. The reality is KPIs can feel stale after a certain period of staring at them.
That can be tough for any of us to admit as those same KPIs once were so invigorating to discover, build, and showcase. As we always preach at BrightGauge though, there needs to be a periodical review of KPIs to measure their true impact. The holidays are a perfect time for that.
The world changes so fast in small business that something relevant 6 months ago may not be the most pressing item right now. Just this week, I asked our dev team to review their weekly goals that they track within BrightGauge. I suggested they just delete them all and start fresh in the new year (I was talking about 6 KPIs in particular). After a quick review, I got these two responses back:
I was curious to hear what they would say after I asked them to delete them all. It was awesome to see them dig in to keep two. Mission accomplished. We got rid of 4 KPIs that are no longer critical to monitor.
My suggestion is for you to do the same with your KPIs and team. Run through all of the dashboards up on big screens, client reports being sent, and goals being checked in on weekly. Kill the ones that aren’t necessary and set new goals for the new year.
Happy Cleaning!