Editor's note: in an email sent to customers today, BrightGauge CoFounder, Brian Dosal, shared a closer look at our recent product focus, what's coming next on the roadmap, and also some big news about our team. Here's what Brian had to say...
Forgive me for the long read but I wanted to take a few moments and give you a personal update on the 5 big things going on at BrightGauge. Feel free to skip around!
Last month we released a huge overhaul to how our reports look on delivery. Not only did we want to tackle a big known issue (PDF inconsistencies) but we also wanted to set ourselves up for more exciting features in Reports to come. One of those exciting features launched with the overhaul was Page Breaks (woohooo!). A really awesome feature that had been requested for years! Unfortunately the overhaul caused table column widths to revert back to fixed width...whoops, we’re fixing that so not to worry. With this overhaul we made two behavior changing decisions (1) tables go full length in reports and (2) page breaks are included in all reports. A few customers didn’t like those changes and if you’re one of those customers, I do apologize for any frustration. It was a tough decision but one we did consciously for the long term benefit of the Report Builder. If I can buy them/you a beer, I’ll gladly do so.
We’ve taken Randall, our Integration Product Manager, and locked him in a closet just to build out more default dashboards, report templates, and gauges based on feedback we’ve received from everyone (kidding, he is not in a closet, would be to hard with his 6 foot 5 inch frame)! But he did crush some new and awesome Dashboards & Report Templates that you can tweak to your liking. Contact support for help in tweaking of course. CW = Connectwise Manage.
We’ve just recently turned our attention (at least a big part of it) towards building out the Scorecard featureset. You should have seen some recent features like Scorecard Summary Emails and Archiving Scorecards. More is coming, quite a bit more. The introduction of Cadence & Accountability to KPIs has really been a game changer for a lot of companies, including ours! If you haven't gotten started with scorecards, email us and we’ll give you some ideas.
Speaking of features, with a broader product and fast growing user base, we’re getting quite a bit of feature request feedback. I’m trying to communicate more about where we’re heading and recently I wrote a blog post about how we structure our priorities. I’m currently working on some ideas on how to better share out a roadmap framework (on a more regular basis) because the feature request board just isn’t working with over > 600 requests and climbing.
My brother and I both started the company and had split titles of CEO (him) & President (me). Of course at less than 5 team members, those titles didn’t mean much since we were doing anything needed to grow the company. As we grew we had split responsibilities with me focusing on all things “product” and him doing everything "growth" related (sales & marketing). Now that we’re over 20 employees and still going, we carved out a third team (Success) but there were no more brothers left...:)! So I took over that lead position and we then decided to make me officially the CEO going forward. My responsibilities have always been around the product/service and we wanted to be sure the whole company is aligned around just that, the product and service to you. My brother is still intimately involved and not much has changed in that regard, but we wanted to let you know.
That's a wrap... but I also wanted to say thank you for being a customer!!! We’ve, honestly, never been more excited about what we’re building for you at BrightGauge than we are right now. It's going to be a huge 2nd half of year of improvements for you and everyone.
Cheers,
Brian
CoFounder, CEO
PS - We’re hosting our 2nd Data Driven Workshop this week and will share lots of pics on our instagram feed. We hope you can join us for one in the future!