BrightGauge is excited to welcome Rick Aquilia as a Customer Success Specialist!
Like many folks who settle in south Florida, Rick grew up in New York as a resident of Long Island. After attending LIU Post, Rick joined Piping Rock Country Club where he spent time serving, bartending and most importantly fixing issues with their less-than-stellar computers. He moved to south Florida with his sights set on breaking into the software industry and had even heard about an opportunity at a growing, family-owned SaaS company.
Rick initially joined our team as part of a short-term project, but he quickly proved that we needed him on board full-time at BrightGauge. He’s excited to be part of the team as he continues learning the industry and also “helping to push BrightGauge to the next level!”. As a Customer Success Specialist, Rick will spend the majority of his time helping with implementation support and building gauges as we continue to roll out our Default Dashboards and Reports program. On a side note, Rick may have the most amusing welcome to our team: in an unusually quiet moment in our cozy office, we planned a sneak-attack standing ovation as soon as he hit his chair on the last day of his project role. Poor Rick was startled so bad he was temporarily speechless while we all cheered about the awesome news he would be staying on board full time!
Outside of the office, Rick enjoys spending free time with his girlfriend. When their busy schedules allow it, traveling is a favorite hobby - California is a tried and true destination while Japan is # 1 on his wish list. We also know Rick is pretty serious about gaming in his downtime, going to weekly Street Fighter playing sessions in Miami’s Art District. You can also find Rick studying online courses to learn new things - especially in the programming realm as he works to establish himself in a new industry.
We’re happy to have Rick as an official BrightGauger, and look forward to seeing him grow with the team!
