Service Management Best Practices: A Dashboard Tour

 When it comes to finding the perfect balance between keeping your MSP business running efficiently, and also making sure your customers are happy, it’s easy to feel like you’re running in circles. It can be a hard goal to accomplish.

That’s why we’re so excited to introduce our next customer-led webinar on Service Management Best Practices with Nick Olerud, Director of Technology at Netrix IT. Nick will join us on Wednesday, 1st June, 2016, to share some of the dashboards and management techniques that helped his team improve and now maintain their best-in-class performance.  

Some of the topics Nick will cover:

• how to hold your team accountable with metrics and scorecards
• how he uses dashboards to manage projects and ensure his team is delivering on time
• using dashboards to manage escalation tickets
• leveraging BrightGauge to provide transparency to customers via dashboards
• and so much more!

Save your seat now for our next dashboard tour! Everyone who RSVPs will also receive the webinar recording so you can go back and reference at any time: