During our annual planning session we spent a good hour on our leadership scorecard. Below I wanted to share my thoughts about the process and the scorecards feature in general.
BrightGauge scorecards are great for weekly tracking of KPIs to keep your business in line with your goals. Yes, we did tie our scorecards to the EOS model but you don’t have to follow EOS to leverage the value.
Here’s how you get started: pick 7 KPIs that tell the story of your IT Services firm (MSP) each week and pick a weekly target for each one. Something like:
Assign each one of these an owner who is on your leadership team or who truly owns each one of these. Then during your weekly meetings with that same group (which I’m sure you have them), go around the room and make sure everyone has their number checked in. That’s it. That’s how we got started and we let it evolve from there. You can always adjust targets, change KPIs, or add some later, but for now you just want to get started.
Scorecards are useless without a cadence. You have to be meeting and checking in with them weekly. This is not a passive feature where you sit back and look at the numbers. This is an active engagement of committing as a team that the numbers are accurate and that you are holding yourselves accountable for making an impact on these numbers. MSPs are huge data nerds, and we love it, but this is about looking into each others eyes and knowing each of your team members is owning their numbers. Especially our Connectwise customers, that datasource is so data rich but we all need to realize it's more than just the data that matters, it's how you use it and who’s accountable for the right numbers.
We’re going to keep the beta tag on so you feel comfortable giving feedback (its amazing how that tag works). Scorecards mean different things to our IT Services customers (MSPs) and we understand that so don’t think you’re crazy! Feedback like Engineer Scorecards, Benchmarking, Sales Scorecards have all been floated to us and we’re working on some cool stuff based on that feedback. So please keep sending ideas our way. In fact, just in our annual offsite my brother Eric identified about 5 features that we want ourselves. 😃