We are very excited to kick off 2014 with our first BrightGauge Educational Webinar Series with MSP Operations Coach Rex Frank of Sea Level Operations. After surveying our 1000+ users we discovered the biggest area they wanted to improve on is making their service team more efficient. As a matter of fact, when asked which area of their MSP practice was the most important to improve “Service Delivery and/or Operations” ranked as #1 by far with an average score of 4.3 out of 5.0.
After reviewing the survey results we went to work finding resources that can help educate our community. Rex and his company popped up on our radar several times during our research and it wasn’t until I had the opportunity to work a peer group with Rex last November that I really saw the value in his expertise. So we asked him to put together a presentation that we can share with the BrightGauge community.
During this exclusive 1 hour webinar Rex will share practical tips as part of his “10-Step Operations Plan” that you can walk away with and implement immediately to increase your Efficiency and Profitability. You will learn best practices from Rex’s vast experience working with MSPs to improve their service operations, including topics like:
We will be hosting the same call twice on March 11th to accommodate our global community so please be sure to only RSVP to one by clicking the link of the time that works best for you.
March 11th at 10:30am or March 11th at 7:30pm (both EST)
