Service Management Best Practices [Free Webinar Download]

For our most recent webinar we wanted to feature a closer look at mastering the balance between efficient operations and ensuring customer happiness - a challenge for any SMB, yet a crucial step in the growth process.

We asked Nick Olerud, Director of Technology at NetrixIT, to host this special session and share some of the insights that helped to first drive his team to improve and now maintain their performance. In Service Management Best Practices, Nick revealed some of the specific dashboards his team uses every day along with the management techniques that ensure success for Netrix.

Some of the topics Nick covered:

• how to hold your team accountable with metrics and scorecards
• how he uses dashboards to manage projects and ensure his team is delivering on time
• using dashboards to manage escalation tickets
• leveraging BrightGauge to provide transparency to customers via dashboards
• and so much more!

If you missed the live webinar session, you can still access the entire recording, plus the slide deck with Nick’s dashboard examples here: