If you did not attend our Service Excellence Webinar, you missed a FANTASTIC webinar!
Fortunately the recording and slide deck are now available to download by clicking the links at the bottom of this post. Here's a brief summary of the webinar:
If you’re in the IT Services business and especially if you’re responsible for Service Options or Service Delivery, this webinar is a MUST WATCH. The webinar has received a 9.4 out of 10 overall rating from your peers.
We are so excited with how our first BrightGauge Educational Webinar of 2014 went with MSP Operations Coach Rex Frank of Sea-Level Operations. Rex boiled down his 25+ years of experience of building Service Teams and most recently consulting with Service Managers into a simple and practical 10-Step Operations Plan that every Service Manager and organization should follow.
Over the 65 minute session Rex shares real life examples that tied into many best practices take aways that you can implement immediately. During this session he discussed topics like:
To download visit: http://info.brightgauge.com/service-management-excellence