As we add partners to the BrightGauge platform I continually receive the question of "how else should I best leverage BrightGauge?" or "what are other MSPs creating that I'm not".
Until we get our forums going I'm happy to be the conduit for sharing interesting use cases and ideas that I've learned over the past few months. Here are the top 3 most interesting uses of BrightGauge I've seen so far.
#3 Most Interesting Use Case - Prospecting!
Many MSPs have come back to me saying that their Sales teams love using BrightGauge to show off their capabilities in a tangible way during the sales process. Every prospect lights up when they see a gorgeous dashboard or real time reporting and the best delivery has been when using an iPad to showcase how clients can get to this data. In a split second MSPs are able to prove that the prospect is not receiving this type of real time information from their current provider or in-house staff.
#2 Most Interesting Use Case - Daily Open Tickets Waiting on Customer Report
Every MSP knows how annoying it is to have open tickets waiting on a customer and not able to get the tickets closed because an end user is neglecting to call back or be reached. Well we have seen MSPs send daily reports to their Client Liaison with Currently Open Tickets with the status of "Waiting on Customer" or any other applicable statuses. This is a daily reminder for the Client to crack their own whip on their staff to respond to IT's request for more information.
#1 Most Interesting Use Case - Monthly Sub-Type Reports
Not all MSPs are using Sub-Types yet within Connectwise but those that are love to showcase what types of tickets are coming in on a weekly or monthly basis. In one case, a client finally believed that the most tickets being created were Application related which wasn't covered on the agreement!! The MSP was able to charge out of scope for those hours without any push back. Data doesn't lie!
I'll continue posting more use cases as they come in. If you have any thoughts, feel free to share!