ConnectWise Dashboards

The Power of Data in Your Hands

With ConnectWise PSA™ (formerly Manage) + BrightGauge, data visibility and team accountability is taken one step further. See what’s happening in real-time and be responsive to red flags before they become deeper issues.

Here’s what you’ll get...

*Available for Cloud and On-Premise

Powerful reports that are easy to create

And, they look really good, too.

We all know that repeat business is good for, well, business. To get there, clients must feel like you’re trustworthy and transparent. Few things prove that as well as client reports do.

BrightGauge puts your ConnectWise PSA data on automated, easy-to-read reports, with plenty of personalization options (for example, add a cover page, your logo, or an image module).

Best of all, choose from several default templates like Member Efficiency or Weekly Project Work Summary. Open a template, choose client recipients, and send it off.

What else do we get?

All available datasources in BrightGauge come with default gauges, dashboards, and reports that let you get to your data the day you open an account.

Here’s what that means for ConnectWise PSA™ + BrightGauge.

Gauges

With around 300 default gauges pre-loaded into your account, you’ll be able to get your hands on the KPIs that matter most to your business.

KPI categories include:

Activities/Opportunities
CSAT
Employee Hours/Timesheets
Finance
Projects
SLAs
Tickets

Get an in-depth look at ConnectWise PSA KPIs

Dashboards

BrightGauge dashboards put all your KPIs in one easy-to-view place. Bonus: if you use your PSA + RMM, BDR, security, finance, or other tool, you can view all that data side-by-side on one dashboard.

With the ConnectWise PSA + BrightGauge integration, you get up to 14 default dashboards to get you started.

Pre-built dashboards include Service Team KPIs, Time Entry + Sheets, Member Efficiency, Project Management, and more, giving you an overview of your service desk anytime you need it.

Additionally, when you connect your ConnectWise PSA Cloud instance to BrightGauge, you can enjoy Quick Sync dashboards designed to display new, unassigned tickets and customer responded tickets. This way you can easily take action with up-to-date information.

Extra Goodies

We’re here to provide a hand so you can get the most out of your data.

Want to know the best way to put together ConnectWise reports? We’ve got a resource for that.

Need help building out KPIs that you want to track? Check out our How-To videos.

Prefer to talk to somebody about an issue you’re having? Our Support Team members love to help our customers.

Browse our Knowledge Base and Resources for more.

The Power of Data in Your Hands

Powerful reports that are easy to create