The Latest Customer Love

There have only been a handful of situations where I requested support from the BrightGauge team and my experience has been nothing short of outstanding. Most of my requests were due to my own lack of experience and were quickly/easily resolved, but even those slightly-more-difficult requests (and, in some cases, custom enhancement requests) were received, responded-to and, in most cases, resolved within HOURS. From what I’ve experienced, Brightgauge has an incredibly passionate focus on customer service and exceedingly fast response times.

As Robin often mentions, Pearson’s Law states: “That which is measured, improves. That which is measured and reported on, improves exponentially.” I don’t know of a better real time reporting tool, than BrightGauge. We use BrightGauge for internal financial performance and service delivery reporting, as well as client facing reporting so our clients can see, in real time, how we’re doing.

I ask managers and owners the same question all the time: Which type of leader do you want to be? The leader making decisions based on what’s happened, what’s happening, or both? The first one combs through a dozen or so month-end or year-end reports and tries to solve yesterday’s problems today. The second one is a reactive leader instead of a proactive one. The third one is the evolved leader. The one that uses BrightGauge to coalesce historical and current information into a single pane of glass; the one that has actionable metrics that are easy to explain and understand; the one that makes timely and relevant decisions based on accurate information. Believe me, this is the leader you want to be. And these leaders use BrightGauge.