The Latest Customer Love

Being able to glance at a board and know where we need to focus our attention at a single glance is fantastic. Addigy itself brings back so much useful information, and having a single place, especially for our service managers, to see what we need to update in our technology scorecards with our clients just became a whole lot easier.

With the IT Glue and BrightGauge integration, we now have the ability to see how our Techs are interacting with the tools we provide them. With a quick glance at any of the TVs in our office, it’s easy to monitor each person’s progress towards our documentation goals, and we can coach or congratulate them based on their performance.

… too often the work we do is proactive and doesn’t require customer involvement. BrightGauge gave us the capability of showing how that work was being performed and the time and effort we were saving our customers…