Illinois-based Andromeda Technology Solutions may have been around since 1994, but they're always looking out for ways to better serve their customers. The key to their continued growth stems from their push for transparency, both internally and with their customers.
Growing a business
For this interview, I sat down with Jeffrey Borello, the owner & CEO of Andromeda Technology Solutions, an IT-turned- communications and security group. Now in business for over 20 years, Andromeda grew from a small web development firm into a business with growing monthly recurring revenue through the hardwork of Jeffrey and his two partners.
Before Andromeda came to be, they all worked at the same company, focused on getting better at their own respective professions. One day it clicked for all of them to start a business of their own. They wrote a plan, stating that 50% of their income would come from residential work done in the evenings and on weekends. After slow, but steady growth and their individual hardwork, they hired their first technician and set out on their own.
“All centered around making technology easy for the customer - make life better, not be a source of frustration.“
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Dashboards for everyone!
As one of the first BrightGauge users, it’s no surprise that they average around 980 gauges and 144 dashboards! That’s a lot to work with though. You may be wondering, “What could they possibly need all of those dashboards and gauges for?” These are a result of getting the whole team in on the data sharing fun.
Taking advantage of their free unlimited viewer licenses, Andromeda has a total of 41 viewers from their team, including a couple just for their tv-based dashboards.
Scaling Up
When it came time to examine their growth more closely, Andromeda turned to EOS. They didn’t quite find the traction they expected though. After spending a year and half trying to implement it, they didn’t get far. They’ve since found success with the Scaling Up Model, one that’s focused around larger businesses.
To them, this felt bigger and fit better. Now it felt like the whole company was rowing with the same oar. Still, it’s an ongoing challenge for all leaders to keep focused and afloat in the day-to-day wearing multiple hats. Jeffrey keeps a big BHAG poster on wall with the number that they want to hit in 10 years, plus an eye on the opportunity to open up multiple offices in multiple states.
“I love the team. I love how responsive everyone is. I request something at 10 at night and Brian was there. You guys are there to really help us try to succeed.”
Working with BrightGauge
Like a few of our customers, Andromeda has built up their software stack based around what’s available to integrate with in BrightGauge. They’re taking full advantage of what’s available to them with a total of 8 datasources connected:
- Dropbox to cover their call data and Google Analytics needs
- NAble and datto for covering endpoints
- Customer Thermometer to ensure they’re providing their customers with great service
- Webroot for extra layers of security
- Infusionsoft to cover their CRM needs
- Quickbooks for their financial needs
- Tigerpaw to streamline their PSA opps
With a client base made up mainly of legal, financial, and medical-based businesses, it’s important to Andromeda that they keep the most important numbers up for all to see.
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